Unused items may be returned for a full refund (less shipping/handling) within 30 days of the original ship date under the following two conditions:
- It is still in its original condition such that it can be resold; AND
- The online portion of the program has not been activated.
Please enclose a copy of the original invoice. If you do not have a copy of your invoice, please call us at +1-877-442-2425 or +1-651-905-2670 and we will provide one to you. You will receive credit for the price of the program in the original form of payment you provided. We do not issue credit for any shipping or handling charges. Refunds can take up to 15 business days for the credit (if applicable) to appear on your account.
If you have questions, visit our online Customer Support Center, available 24/7, or call +1-877-442-2425 or +1-651-905-2670 during our business hours of 8:00 a.m. – 5:00 p.m. (Central time zone), Monday – Friday.
Thank you,
The IIA’s CIA Learning System Customer Support
For returns originating from the US, ship to:
The IIA’s CIA Learning System Distribution Center
ATTN: Holmes Corp Returns – (Include Order Number)
409-A Airport Blvd. Suite 200
Morrisville, NC 27560
For returns originating outside the US, ship to:
The IIA’s CIA Learning System Distribution Center
ATTN: Holmes Corp Returns – (Include Order Number)
1299 Teron Road
Kanata, ON K2K 0A1
Canada